Chinesepod - rules to reservation

Information about room reservation

1. How to book a room
2. How to confirm the reservation
3. About prepayment
4. About the rates
5. Check-in and Check-out time
6. About reserved room
7. About changes and alterations
8. About Postponing
9. Ctrip Member Rating
10. Your rights and responsibilities

1.How to book a room

If you want to book a hotel room, please single-click the "reserve"
button on the line of the intended hotel in the search result table.
Before booking the room, please read our Information about room
reservation.
Gold and Silver Medals represent hotels recommended by Ctrip. The listed
price is the price for a standard double room, service price is included
in the Ctrip price. If you want to find out more detailed information
about the hotel, please click on the hotel's name. If you want to begin
the on-line reservation process immediately, please click "reserve".
If you want to enjoy Ctrip special prices, please pay in advance to your
Ctrip account. For terms and policies concerning payment please read
About prepayment.

2.How to confirm the reservation

After completing the order form, please click the "submit" button to
enable your order form to be transmitted to Ctrip. Please note that this
does not mean that your reservation is confirmed. Your reservation is
only confirmed when you receive either a telephone call, fax or E-mail
from Ctrip regarding confirmation of your reservation .

3.About Prepayment

You can make advance payments through the Credit Card or by making a cash
delivery. Due to the delay in bank account transfers, please allow 5
working days for your payment to be cleared.

4.About the rates

The published rates on Ctrip.com are all agreed rates resulting from
contracts signed between Ctrip and different hotels. These are favorable
rates given by hotels to Ctrip. Should you find that the favorable rates
are higher than the published rates of the hotel, please call us or
E-mail us immediately. We will negotiate with the hotel and pay the
difference in price if this is necessary.

5. Check-in and Check-out time

According to regulations��Check-in and Check-out time in hotels is 12:00
o'clock noon. Earlier Checking-in or Checking-out later than these times
result in an extra charge being made.

6. About reserved rooms

If your arrival time is not stated in the order form, the hotel will hold
your room until 18:00 on the check-in date, your room will not be
reserved after this time.

7. About changes and alterations

All changes including the date of your stay, room type, room number, and
name of the guest must be made by telephone or E-mail to Ctrip in
advance, to enable Ctrip to make the necessary adjustments in sufficient
time. Your membership points will be determined according to your final
situation.

8. About Postponing

All Postponing must be made by telephone or E-mail to Ctrip. Ctrip will
contact the relevant hotel to postpone the reservation at the original
agreed rate. If the room reservation is not postponed, the hotel may make
an additional charge. Ctrip is not be responsible for these charges.

9. Ctrip Member Rating

The descriptions below indicate what you should be able to expect from a
hotel in each of the diamond classes. Diamond ratings do not necessarily
reflect all the amenities or services that might be available at a hotel,
and some amenities and features may not be available in every room or at
every property with a particular diamond rating.

One Diamond:
A one-diamond establishment is expected to offer clean, no-frills
accommodations for the budget traveler for whom cost is the primary
concern. Guestrooms generally are small, functionally decorated, and may
not have a private bathroom, in-room telephone, or amenities.

Two Diamond:
These limited-service establishments are expected to offer clean, basic
accommodations. These properties may offer some business services but
generally lack meeting rooms, baggage assistance, and full fitness and
recreation facilities. On-site dining is usually limited to coffee or
Continental breakfast service. Guestrooms generally offer private
bathroom, telephone, TV, and limited amenities.

Three Diamond:
Three-diamond establishments place a greater emphasis on style, comfort,
and personalized service. They generally feature on-site dining room
service, a pool and/or fitness center, a gift shop, and may provide
baggage assistance. Conference rooms for meetings and extended services
for business travelers are usually offered. Guestrooms offer more
extensive amenities and more careful attention to decor and comfort.

Four Diamond:
These upscale establishments usually offer a fine-dining restaurant,
lounge, and room service with extended hours. Service features usually
include baggage assistance, concierge service, and valet parking. A
conference center with up-to-date technology and full business services
are usually offered. Public spaces and guestrooms are thoughtfully
designed and constructed with high-quality materials. Guestrooms
generally offer stylish furnishings, high-quality bedding and bath
products, and a wide array of amenities. "

Five Diamond:
Five-diamond lodging is characterized by luxury appointments, superlative
service, and the highest standards of comfort. Five-diamond hotels offer
originality in architecture and interior design, high-grade materials in
construction and d��cor, and such special touches as fresh flowers and
plants in abundance.

10. Your rights and responsibilities

Ctrip promises that after confirming your room reservation, you will be
able to check-in to the reserved hotel room on time. If this is not
possible, Ctrip will be responsible for any loss which occurs as a
result. The Ctrip member is responsible for keeping their reservation. If
you fail to check-in to the hotel room paid in advance by either you or
Ctrip, you are responsible for the losses which result. If you meet any
problems checking-in to your hotel, please call Ctrip and we will provide
the necessary help.

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